Flights to the United States – Regulatory Information
The Contract of Carriage (CoC) defines the rules and responsibilities of both the airline and the passengers. For flights originating from or destined to the United States, there are specific clauses that must be observed.
Cabo Verde Airlines guarantees the right to a refund in cases of flight cancellation, significant delay, or major itinerary changes, as well as compensation in cases of overbooking.
Key points summary:
- Cancellation or delay over 6 hours
- Significant flight change, including airport change, additional connections, or downgrade in class
- Passengers with disabilities: right to refund when changes affect accessibility or connections
Refundable Additional Services:
- Checked or extra baggage fees
- Seat selection
- Paid priority or ancillary services
Overbooking (Denied Boarding):
- Voluntary: passengers who give up their seat receive compensation according to Cabo Verde Airlines policy.
- Involuntary: passengers denied boarding without consent receive automatic compensation, no request required.
- Passengers already on board cannot be removed, except for operational safety reasons.
Refund Timelines:
- 7 business days: credit card payments
- 20 calendar days: other payment methods
Automatic Refunds:
- Cancellation or significant changes without alternative or compensation
- Baggage fees in case of delayed delivery
Serious Communicable Diseases:
- Travel credit (voucher) valid for 5 years may be issued upon medical or governmental documentation.
Note: No processing fees are charged in cases of cancellation or significant changes.
For more information about passenger rights and procedures, consult our dedicated page: Passenger Rights in Case of Irregularities
Cabo Verde Airlines applies clear and transparent baggage policies, ensuring accessible information for all passengers.
- Carry-on Baggage
- Each passenger may carry one piece of carry-on baggage within the permitted weight and size limits.
- Additional items (such as handbags, laptop bags, or personal items) may be carried in accordance with applicable regulations.
- First Checked Baggage
- Each passenger is entitled to check the first bag at no additional cost, respecting established weight and size limits.
- Additional Baggage
- Extra baggage or baggage exceeding weight/size limits may incur additional fees.
- Applicable charges are available in the pricing table on our website.
- Special Items
- Musical instruments, sports equipment, and other special items may be transported according to specific rules and possible additional fees.
- It is recommended to check the conditions in advance and complete the required forms, if applicable.
- Delayed Baggage
- In case of delayed baggage delivery, applicable fees will be automatically reimbursed, according to Cabo Verde Airlines’ internal procedures and current regulations.
- Weight and Size Limits
- All baggage is subject to weight and size limits, in accordance with legislation and international standards.
Please consult the full baggage pricing and policy table on our official website to check limits, fees, and conditions for carry-on, checked baggage, additional baggage, and special items.
Due to regulatory and operational requirements, Cabo Verde Airlines does not accept live animals on flights to and from the United States, including:
• PETC – Pets in the cabin
• AVIH – Pets in the aircraft hold
• ESAN – Emotional support animals
• SVAN – Service animals
The carriage of live animals is strictly prohibited on all Cabo Verde Airlines flights to and from the United States, regardless of category or whether the animal would travel in the cabin or in the aircraft hold.
Passengers with Disabilities or Reduced Mobility
Cabo Verde Airlines ensures adequate assistance to passengers with disabilities or reduced mobility, in accordance with DOT regulations (Air Carrier Access Act, 14 C.F.R. Part 382).
DOT Contacts and Resources:
- Disability Travel Hotline:
- 800-778-4838 or 800-455-9880 (TTY)
- Aviation Consumer Protection Division:
- 202-366-2220 or 202-366-0511 (TTY)
- Correspondence:
- Office of Aviation Consumer Protection
- 1200 New Jersey Ave, SE, Washington, DC 20590, USA
Available Assistance:
- Transport of wheelchairs and other mobility devices
- Assistance at the airport and onboard, including priority boarding
- MEDIF form not required for passengers with disabilities
Service Animals (SVAN):
- Blind, deaf, or deaf-mute passengers may travel with guide or service dogs at no additional cost
- Reservations via
This email address is being protected from spambots. You need JavaScript enabled to view it. or authorized agent - Requirements for travel to the USA: CDC Dog Import Form, microchip, minimum age 6 months, good health
Cabo Verde Airlines ensures adequate passenger assistance during prolonged tarmac delays, in compliance with DOT regulations.
Procedures:
- After 2 hours of waiting: provision of water and food
- During the delay: guarantee of adequate sanitation (restrooms, hygiene)
- After 3 hours: possibility of deplaning, whenever safe and authorized
Notes:
- Application may be affected by operational limitations, such as aircraft safety or air traffic control (ATC) restrictions
- This plan applies to international flights and is periodically reviewed to ensure compliance and passenger comfort
For more information on passenger rights during tarmac delays, consult: Tarmac Delays
Contact Channels:
- Tel: +16174836940
- E-mail:
This email address is being protected from spambots. You need JavaScript enabled to view it. - Address: Empresa de Transporte Aereo de Cabo Verde, 859 Willard St, Suite # 400 Quincy, MA 02169
Response Timeframes:
- Different response deadlines apply depending on the type of request.
- There is an escalation process in place for unresolved complaints.
Cabo Verde Airlines provides multiple channels for assistance, reservations, and complaints, ensuring quick and efficient responses.
Contacts:
- Phone: +1 617-483-6940
- Email:
This email address is being protected from spambots. You need JavaScript enabled to view it. - Address: Empresa de Transporte Aéreo de Cabo Verde, 859 Willard St, Suite #400, Quincy, MA 02169, USA
Response Times:
- Reservations and general inquiries: up to 24 hours
- Complaints: up to 7 business days
For more information on contact channels and services, consult: Services and Contacts – Cabo Verde Airlines
Flight Notification System – Suggestion / Automatic Flight Notifications
Cabo Verde Airlines ensures passengers are informed of important changes related to their flights through automatic e-mail notifications. These notifications are generated in the following cases:
- Delays over 30 minutes
- Flight cancellations
- Gate changes
- Significant schedule changes
- Other relevant operational changes, such as aircraft changes or service interruptions
These notifications are automatic and aim to keep passengers updated in real time, reducing inconvenience and allowing better travel planning. To ensure delivery, the passenger’s e-mail must be correctly registered at the time of booking or check-in.
Boeing 737 Max
Technical Data:
Passenger Cabin (174 seats)
| Class | Row | Seat Count | Seat Pitch | Seat Width | Aisle Width * |
|---|---|---|---|---|---|
| Cabin | 1 and 7 | 28 | 34'' | 20 – 21'' | 23'' |
| 14 and 15 (emergency exit) | 12 | 39'' | 16.6 – 17.8'' | 23'' | |
| 8 and 12 e 16 a 30 | 134 | 31'' | 16.6 – 17.8'' | 21'' |
*The aisle width varies between 54 cm and 60 cm.
| Door | Height | Width | Max Item Weight |
|---|---|---|---|
| Forward | 35 in / 88 cm | 48 in / 121 cm | 350 lbs / 158 kg |
| Aft | 33 in / 83 cm | 48 in / 121 cm | 350 lbs / 158 kg |
Cabo Verde Airlines’ social media channels aim to inform, share news, and interact with passengers, but they are not official channels for regulatory complaints.
Channels for formal requests:
For any regulatory matter, refund, compensation, or formal complaint, please use the company’s official channels (email, phone, or website).
Response Times:
Messages sent via social media are answered only for general or informative inquiries, not involving regulatory processes.
Moderation Policy:
Comments containing offensive language, discrimination, or violations of conduct rules may be removed to maintain a safe and respectful environment for all users.
Traveling to the United States? Make sure you meet the latest health requirements before departure.
The United States authorities have introduced a new health-related requirement for passengers traveling to the country. In this context, Cabo Verde Airlines strongly recommends that all customers verify, well in advance of their journey, whether they are subject to this requirement and ensure that all necessary documentation is completed before travel.
Failure to comply with the applicable requirements may result in boarding restrictions or delays upon arrival in the United States.
What should you do?
- Check whether the measure applies to your travel itinerary;
- Review the entry requirements before your departure date;
- Complete any forms or documentation required by the relevant authorities;
- Keep all required documents readily available throughout your journey.
Cabo Verde Airlines will continue to monitor developments and provide updated guidance through its official communication channels.
More Information
For further details and access to the required form, please click the link below:
Mandatory Health Declaration for Travel to the United States
What is the U.S. Health Declaration?
The declaration is a requirement issued by the Centers for Disease Control and Prevention (CDC), whereby passengers must certify that they have not been present in the Democratic Republic of the Congo (DRC) during the 21 days prior to travel to the United States.
When does this requirement take effect?
The requirement applies to flights departing for the United States on or after November 3, 2026, at 11:59 PM EST.
Who must complete the declaration?
All passengers travelling on international flights to or through the United States, regardless of nationality or country of departure.
Does this apply to transit passengers?
Yes. Passengers connecting through a U.S. airport must also complete the declaration, even if the United States is not their destination.
Do I need to complete the declaration if I have never travelled to Africa?
Yes. The declaration is mandatory for all affected travelers, regardless of travel history.
What am I declaring?
You must confirm that you have not been physically present in the Democratic Republic of the Congo during the 21 days prior to departure.
Why is the declaration based on a 21-day period?
Twenty-one days is the maximum known incubation period for Ebola virus disease.
Does a layover in the DRC count as being present in the country?
Yes. Transit through a DRC airport is considered presence in the country, even if you remain airside or onboard the aircraft.
What happens if I have been in the DRC within the last 21 days?
Travelers who have been in the DRC within the previous 21 days will not be permitted to board flights bound for the United States.
Is a separate declaration required for each traveler?
Yes. Each traveler must submit an individual declaration.
Do children need to complete the declaration?
Yes. A parent, guardian, or authorized representative may complete and sign the declaration on behalf of a child under 18 years of age.
Can the declaration be presented electronically?
Yes. Both electronic and printed versions are accepted.
What happens if I do not provide the declaration?
Failure to provide a completed declaration may result in denied boarding.
Can I provide false information?
No. Knowingly providing false or misleading information may result in penalties under U.S. law.
Where can I obtain the declaration form?
The official form is available through airline channels and U.S. government resources. Travelers are encouraged to complete the form before arriving at the airport.
Important Notice: Travelers are responsible for ensuring that all required travel and health documentation is completed before departure. Failure to comply with these requirements may result in denied boarding.
For further details and access to the required form, please click the link below: