Changes of date, time, O&D, and/or connecting cities on flight segments requested by the passenger are considered voluntary booking changes.

Right after the booking change, the agent must change the ticket accordingly, for which he has 2 possibilities:

  • Revalidation: When there are no fare/RBD changes, other companies involved (code-share or interline) or changes of routing. Revalidation is permitted in any rbd as long as this permission is mentioned in the fare rules (the fare brands promo does not allow revalidation)
  • Reissuance: All other cases. The re-issuance penalty is to be charged as DU tax. If charged with a different tax code an ADM will issue:
    • Penalty charged as YQ, YR, or XP TAX – an ADM of EUR25.00 / USD 25,00 will be issued
    • Penalty charged as any other tax code – ADM of the penalty full amount will be issued

On voluntary booking changes, before departure of the original flight, revalidation or re-issuance of the ticket must be completed in the first 24 hours after the change of booking, and never after the departure time of the original flight. If the agent does not comply with this procedure, an ADM of EUR25.00/USD25.00 will be issued per ticket.

On cases that changes occur after the departure of the original flight (No-Show), the revalidation or re-issuance of the ticket must be completed up to 24 hours after that change. If the agent does not comply with this procedure, an ADM of EUR25.00/USD25.00 will be issued per ticket.

Additionally, in cases of a voluntary change to wait-listed flights (HL), the 24 hours period will begin as soon as the segment is confirmed, except on weekends and public holidays in travel agents countries, where 24 hours period will start next working day.

We ask all travel agents to pay close attention to all fare details, (Fare Difference, Penalties, Applicability, Minimum and Maximum Stay, etc). CVA offers agencies ways of communication in order to clarify these aspects and to avoid mistakes, which will be detected and charged afterward via ADM.

Some examples of procedures and respective penalties if not complied with:

  • Changes involving interline segments / code-share segments: Ticket must be reissued, and any applicable penalty/fare difference/tax difference must be charged in the re-issuance.
  • Change of routing: Ticket must be reissued, and any applicable penalty/fare difference/tax difference must be charged in the re-issuance.
  • The difference in booking class/fuel surcharge increase/tax increase: Ticket must be reissued, and any applicable penalty/fare difference/tax difference must be charged in the re-issuance.