We realize that the current news regarding the impact and spread of the Coronavirus (COVID-19) is a cause for uncertainty among airline passengers. We, therefore, thank you for continuing to place your trust in Cabo Verde Airlines and choosing us for your travel needs.

Go ahead, book with confidence, and have a safe journey with Cabo Verde Airlines. You can now change your travel dates and destination without paying a change fee, giving you the flexibility to adapt to unforeseen circumstances. As an alternative it is also possible to request a travel voucher. You can use this voucher as a payment method to purchase a new ticket later.

New bookings

1.Changing your booking or destination 

You can change the dates and destination of your booking once without paying a change fee, although you will need to pay any difference in price when applicable. This applies to bookings made from 01 June 2020 until 31 October 2020 with departure up to 31 December 2020. 

Change Booking Terms and Conditions: 

  1. For bookings made from 01 June until 31 October 2020, with a departure date up to 31 December 2020. 
  2. We have waived our change booking fee so you will not be charged, although you will need to pay any difference in fare when applicable. That is the difference in price between your original ticket and your new ticket. If the price of the rebooked ticket is higher, there will be a fare difference. 
  3. New flight dates must be within the validity period of the ticket 
  4. You can only change your booking once up to 07 days before the scheduled departure of your flight. Subsequent changes are charged in accordance to fare rules.

Change Destination Terms and Conditions: 

  1. You may use the full value of your original tickets for new tickets on Cabo Verde Airlines flights.  
  2. You will not have to pay the change fee, as described in your ticket conditions. If the price of the rebooked ticket is higher, there will be a fare difference. 
  3. You can only change your destination once up to 07 days before the scheduled departure of your flight. 

2.Canceling your booking 

If you decide you no longer want to travel, you can cancel your booking and we will give you a travel voucher to the same value for a future booking. This applies to bookings made from 01 June until 31 October 2020 with departure up to 31 December 2020. Your voucher will be valid for two years from the date of issue. 

Cancellation Terms and Conditions: 

  • If you are due to travel between 01 June and 31 October 2020 you can request a travel voucher to the value of your booking which is valid for two years from the date of issue. 
  • Vouchers can be used as payment, for a future booking on Cabo Verde Airlines flights. Your new trip booked with your voucher must be fully completed within the validity of the voucher (departure and return) which is two years from the date of issue.  
  • If the price of the rebooked ticket is higher than the value of your voucher, there will be a fare difference that must be paid.
  • You can only request for the voucher up to 07 days before the scheduled departure of your flight 
  • Refund is in accordance with the fare rule of the original ticket.  
  • The travel voucher is nontransferable. 

 

Existing bookings

1.Changing your booking  

You can change the dates and destination of your booking once without paying a change fee, although you will need to pay any difference in price when applicable. This applies to bookings made until June 01st, 2020 with departure up to November 30th, 2020. It is applicable to all fares published fares, including promo fares. 

Change Booking Terms and Conditions: 

  1. Valid for all Cabo Verde Airlines flights and tickets (ticket number starts with 696). 
  2. Valid for all Cabo Verde Airlines classes of service. 
  3. One free of charge change allowed up to 07 days before the scheduled departure of your flight.
  4. Subsequent changes are charged in accordance with the fare rule.
  5. Change of date, fare differences may apply. 
  6. Change of destination allowed, fare differences may apply. 
  7. Your original ticket is valid for 12 months from the purchase date. You must complete travel within that time period.
  8. If you booked through a third-party or travel agent, please contact the issuing office of your ticket directly. 

2.Canceling your booking 

If you decide you no longer want to travel, you can cancel your booking and we will give you a travel voucher to the same value for a future booking. This applies to bookings made until June 01st, 2020 with departure up to November 30th, 2020. It is applicable to all fares published fares, including promo fares. Your voucher will be valid for two years from the date of issue. 

Cancellation Terms and Conditions: 

  • If you decide you no longer want to travel, you can cancel your booking and we will give you a travel credit voucher to the same value for a future booking.
  • Vouchers can be used as payment, for a future booking on Cabo Verde Airlines flights. Your new trip booked with your voucher must be fully completed within the validity of the voucher (departure and return) which is two years from the date of the issue.  
  • If the price of the rebooked ticket is higher than the value of your voucher, there will be a fare difference that must be paid. 
  • You can request for the voucher up to 07 days before the scheduled departure of your flight. 
  • The voucher refund is in accordance with the fare rule of the original ticket.  
  • The voucher is not transferable. 
  • To use your travel voucher for a new purchase please contact our customer service through email change.my.flight@caboverdeairlines.com 
  • If the voucher is issued through a third-party or travel agent, please contact the issuing office of your voucher directly