The purpose of this document is to inform our agency partners about existing rules and recommended behavior regarding booking procedures and air segment management. We count on the cooperation of our business partners in adhering to these policies which serve for everybody’s benefit, both CVA, agents, and passengers.

This booking policy enables CVA to manage the flight inventories in an optimal manner, allowing us to offer better prices, improving at the same time the passenger service while avoiding booking mistakes.

CVA will enforce the following set of rules, which comply with IATA regulations partly provided at the end of this document.

CVA will audit all these transactions to identify the non-compliant and after confirmation of non-compliance reserves the right to issue an ADM (Agency Debit Memo) or invoice.

CVA has the highest consideration for its commercial partners, values their continuous help and contribution, and believes that this following set of policies will benefit both agencies and passengers. CVA will take into consideration all suggestions in order to improve this document and procedures, aiming for a better service.

BOOKING POLICIES
  1. CREATION OF A PASSENGER BOOKING
  2. TICKET ISSUANCE DEADLINE
  3. TICKETING
  4. CREDIT CARD ACCEPTANCE
  5. CHARGEBACKS
  6. VOLUNTARY CHANGES TO A PASSENGER BOOKING
  7. NAME CHANGE / NAME CORRECTION
    1. NAME CHANGE
    2. NAME CORRECTION
  8. CANCELLATIONS AND REFUNDS
  9. SPECIAL FARES
  10. SPECIAL REQUESTS (SSR)
  11. SCHEDULE CHANGE
    1. PREREQUISITES AND GENERAL RULES
    2. IRREGULARITY AND SCHEDULE CHANGE PROCEDURES
    3. TICKET REISSUANCE
    4. REFUNDS
INCORRECT BOOKING PROCEDURES

12. FICTITIOUS, SPECULATIVE AND TEST BOOKINGS

13. BOOKING AN INCORRECT RBD OR SUB-CLASS

14. CHURNING

15. FICTITIOUS TICKET

16. INACTIVE SEGMENTS (Status Code: HX/NO/UC/UN/US)

17. MARRIED SEGMENTS BREACH / O&D BYPASS

18. DUPLICATED BOOKING (DUPES)

19. PASSIVE SEGMENTS

20. WAITING LISTS (WL)

21. UNTICKETED NO-SHOWS

22. POST ISSUANCE BOOKING COMPLIANCE

23.“HIDDEN” GROUPS

ADM POLICY – CLICK HERE
IATA LEGISLATION – CLICK HERE

 

TERMS AND APPLICABILITY

This manual of “Responsible Booking Policy” for GDS agencies is a legitimate tool and is written according to the industry and IATA regulations and it serves as a guide to the different markets in “CVA World “, whom may make the amendments that they find necessary, adapting it to their trade policy.

CVA reserves the right to modify, add or remove parameters of this document without prior notice and expects travel agencies to refer to it regularly.

The “Responsible Booking Policies” document is available in all BSPs (and ARC) where CVA participates.