In case of a disruption we kindly recommend affected passengers to check our flight status at:

Flight Disruptions
Was your flight delayed or canceled?
You should have received a detailed email from us with all the details. If you need more clarification, please email us at and we will sort out your options.

Lost, Delayed or Damaged Baggage
If something unexpected happened to your baggage, please accept our sincere apologies for the inconvenience. Please send us detailed information about your situation to and we’ll get right on it.

Request a refund
Eligibility for refund is based on rules specified in the fare you purchased. Note, that for refunds of tickets purchased from a third-party, you must contact the relevant vendor. Please note, this is important as who handles the refund initially is determined by who you purchased the flight from. Regardless of who you purchased the flight from, we will handle the claim in accordance with governing policies and legislation. We will handle your concern! Before you request a refund, please make sure to read the rules regarding the refund of canceled tickets carefully. Please email us

We will respond as quickly as possible but depending on the number of requests we receive and the extent of the claim, it may take longer than we would like. We are committed to resolving your concern and will follow-up with you while we work through the concern. Please email us at:

Other issues
At Cabo Verde Airlines, we love hearing from our passengers, whether it’s with feedback, comments, or questions regarding our products or services. You can reach us on various forms of social media, call our service center, or simply drop us a line using the email: