• What is a security code?

    The Security Code, also known as the Banking Code, Card Verification Value (CVV) or Card Identification Number (CIN) is a code of 3 or 4 digits that exists to protect your credit card from possible fraud .

    Where can I find the security code on my credit card?

    For Visa, Mastercard and Vinti4 :

    You will find the security code on the back of your card. The code is given by the last three digits to the right after the 16 digits of your credit card.

    See examples below:

  • How many days in advance can I buy my ticket on the Cabo Verde Airlines website?

    You can buy your ticket up to 04 hours before the time of your flight.

  • What methods of payment are accepted for online purchases?

    Only credit cards (VISA, MASTERCARD) and debit cards Vinti4 (except BCA bank which plafond is up 20.000 cve) are accepted for online purchases.

  • How do I get my ticket?

    Once the purchase is successfully completed, you will receive your electronic ticket through the e-mail you provided upon registration.

    If you didn´t receive the ticket, you may contact us for assistance at customer.service@caboverdeairlines.com or  +238 350 01 50.

  • Can I change my booking?

    Yes, through any CaboVerde Airlines sales office or your Travel Agency, subject to payment of a change penalty and/or fare difference, if applicable, and according to the validity of the ticket.

  • Is my ticket refundable?

    Some tickets are refundable, depending on the fare purchased. Read the fare rules when purchasing your ticket or ask for information in any sales office. To claim your refund, you must contact any CVA counter.

    Some tickets are not refundable. The refund depends on the fare purchased. Check the fare rules at the purchase time. To request a refund, you must contact any Cape Verde Airlines sales office or your Travel Agency to check the rules of your fare.

  • How should I purchase additional luggage?

    To purchase additional luggage, please go trough our website or any sales office. 

    You can contact us for assistance at at customer.service@caboverdeairlines.com or +238 350 01 50.