CVA does not allow duplication of bookings. Additionally, flights booked on one or more PNRs and/or GDSs, which of course are impossible to travel to, are not allowed.

CVA has a system that detects and clears this kind of duplications by sending a message with code ‘HX’. This kind of inactive segment must be removed by the travel agency up to 24 hours before the flight.

If you receive a DUPE message, it is very important to contact CVA to settle this situation.

In the case of dupe segments, the penalty charged in ADM will be EUR15.00/USD15.00 per segment and in the case of dupe PNR will be EUR15.00/USD15.00 per PNR.