All Flights Suspension

Communication date: 17/03/2020

The unprecedented circumstances triggered by the further proliferation of Coronavirus, Covid-19, poses a threat not only to the aviation industry, and tourism but in general to the economy and social connectivity. As a result of the progressive spread of the Coronavirus Covid-19th pandemic in more than 150 countries, many countries have already imposed temporary travel bans requiring airlines to suspend their activities.

Consequently, Cabo Verde Airlines informs its customers that in view of this situation, and taking into account the action of the Government of Cabo Verde to close the country´s borders, Cabo Verde Airlines will suspend all its transport activities from 18-03-2020 and for a period of at least 30 days. The Government of Cabo Verde banned flights to Italy at the end of February, leading the company to suspend flights to Rome and Milan. The Government decided, as of 18th March, to ban all air connections with Portugal and all European countries with Covid-19 cases, as well as for the United States of America, Brazil, Senegal, and Nigeria.

Recently, Cabo Verde Airlines had already suspended flights to Washington, D. C. (USA), Porto Alegre (Brazil) and Lagos (Nigeria), now canceling the routes to Boston (USA), Lisbon (Portugal), Paris (France), Dakar (Senegal), Fortaleza and Recife (Brazil).

Cabo Verde Airlines is registering a high number of requests for information from its customers and ensures that it is doing everything to respond to all passengers. Cabo Verde Airlines regrets the inconvenience caused to all its passengers and wishes to assure all passengers and staff that the safety and security of all stakeholders will remain the main concern of the company.

The company continues to talk with the major shareholders and local authorities in order to assess if any special flights, humanitarian, repatriation or cargo, need to be maintained in order to ensure that the archipelago does not become isolated and that necessary goods, such as medicine can be supplied.

 

Sal Island – Lagos – Sal Island

Communication date: 13/03/2020

Due to the Covid-19 pandemic situation, many countries are imposing a temporary ban on inbound travel from countries with large numbers of infections. This situation has had a profound negative effect on the demand for passenger flights worldwide. Cabo Verde Airlines will suspend the route Sal – Lagos – Sal during the period between March 16th and May 31st 2020. Cabo Verde Airlines will provide a full refund to customers who purchased tickets for the canceled flights.

Cabo Verde Airlines regrets the inconvenience caused to passengers and will continue to make every effort to mitigate the negative effects of this unprecedented situation.

Cabo Verde Airlines keeps following all International Air Transport Association (IATA) recommendations, as well as World Health Organization’s (WHO) recommendations and maintains permanent contact with local authorities in order to keep its passengers and crew safe.

 

Sal Island – Porto Alegre – Sal Island

Communication date: 12/03/2020

The World Health Organization (WHO) has characterized the COVID-19 as a pandemic situation. Due to the alarming levels of spread and severity, many countries are imposing a temporary ban on inbound travel from countries with large numbers of infections. Cabo Verde Airlines will suspend the route Sal – Porto Alegre – Sal with effect from March 16th 2020 and for an undefined period. Cabo Verde Airlines will provide a full refund to the customers for all tickets sold on that route.

Cabo Verde Airlines regrets the inconvenience caused to passengers and will continue to make every effort to mitigate the negative effects of this unprecedented situation.

Cabo Verde Airlines keeps following all International Air Transport Association (IATA) recommendations, as well as World Health Organization’s (WHO) recommendations and maintains permanent contact with local authorities in order to keep its passengers and crew safe.

 

Sal Island – Washington – Sal Island

Communication date: 06/03/2020

Cabo Verde Airlines temporarily suspends flights to Washington (from 8th March to 31st May 2020)  due to significantly reduced customer demand prompted by global health concerns related to COVID-19.  The current virus outbreak is affecting airlines worldwide. As a result of the outbreak, passenger demand has decreased significantly. Consequently, airlines have been reducing their flight schedules which also impacts Cabo Verde Airlines.

Cabo Verde Airlines closely monitors those destinations where the impact of COVID-19 is most pronounced and passengers affected by the flight cancellations will be contacted to accommodate any changes to their travel needs. Those who have booked through a travel agent will be contacted by their agency directly beginning 9th March, or they can reach out to their travel agency.

 Until now there are no cases of COVID-19 confirmed in Cape Verde. Cabo Verde Airlines considers that Sal Island and the archipelago remains a safe destination for travelers and the airline will continue to serve other destinations in accordance with market demand.

 The company has already published a contingency plan for passenger reprotection on its website and continues to monitor the outbreak and WHO recommendations worldwide in order to resume normal operations.

 

Sal Island – Rome/Milan – Sal Island

Communication date: 28/02/2020

As a result of the Corona Virus COVID-19 epidemic in Italy, the Government of Cape Verde by the Resolution of the Council of Ministers N.º 35/2020 of 27-02-2020 suspended all flights between Italy and Cape Verde for a period of three (3) weeks, with immediate effect and until the 30th of April 2020.

As this is a legal restriction, the normal involuntary re-routing procedures do not apply. The Government’s decision is based on the Country’s public health and safety, and Cabo Verde Airlines will work hand-in-hand with the Government to ensure passengers’ safety.

Please check customer routing guidelines and procedures here.