Covid-19
For flights canceled due to Covid-19 more info here.

 

Additional service

Please contact us at sales@caboverdeairlines.com if you need help to:

  • add baggage to your already booked flight
  • assistance in purchasing a flight
  • add large or odd shaped baggage such as a surf board, kiteboard, fishing equipment, or other oversized baggage.
  • travel with pets and service animals
  • book your child flying unaccompanied on our flight

Flight Disruptions

If your flight was delayed or canceled, please accept our sincere apologies for the inconvenience. You should have received an email from us with all the details and how we are working to resolve the impact to your journey.  Please allow at least three days for us to work any needed re-bookings and other arrangements.  If more than three days have passed, and we have not issued you a new ticket, or contacted you for alternative arrangements, please email us at: changed.flight@caboverdeairlines.com.

Special Assistance with Mobility, Sight Limitations or Hearing Impairments
Do you need special assistance during your journey? We are happy to assist you with mobility concerns, sight limitations, hearing impairments, or another other concerns. Please let us know the assistance needed during your journey at: customer.service@caboverdeairlines.com

You Want to Change your Flights
If you need to change your flights, we are happy to help!  Please note that eligibility for changing flights is based on rules specified in the fare class you purchased.  Please read the rules regarding the fare class, and if your ticket allows for changes, please email us at: change.my.flight@caboverdeairlines.com 

Lost, Delayed or Damaged Baggage
If something unexpected happened to your baggage, please accept our sincere apologies for the inconvenience.  It is essential you file a claim while still at the airport so we can easily track the claim in the software.  If you did not file a claim at the airport, there may be significant delays while the “unclaimed baggage” returns to our hub in Cabo Verde.  If you did not file a claim, or need an update on your baggage, or have a damaged bag, please send detailed information about your situation to: cbt@caboverdeairlines.com

Refund Requests
For refunds of tickets purchased from a travel agency or third-party vendor, you must contact the vendor you purchased the ticket from for a refund.  Please also note that eligibility for a refund is based on rules specified in the fare class you purchased.  If you purchased a fare class ticket that allows for a refund and you purchased your flight on our caboverdeairlines.com website, please email us at: refundflycva@caboverdeairlines.com

Claims
If you need to file a claim for disrupted travel, please accept our sincere apologies for the disruption.  We will respond as quickly as possible but depending on the number of requests, it may take longer than we would like.  We will resolve your concern and will follow-up with you while we work through the claim. Please email us at: claims@caboverdeairlines.com

Other Issues
If your concern is not addressed in any of the above options, please email us at: customer.service@caboverdeairlines.com

Share with us
At Cabo Verde Airlines, we love hearing from our passengers, whether it’s with feedback, comments, or questions regarding our products or services. You can simply drop us a line at: marketing@caboverdeairlines.com

Call Center Numbers

We will attend you from 8:00 am to 17:00 pm, Monday to Friday (Cape Verde time).

Local Numbers at which to contact us

Brazil:   +55 85 21809038
Cape Verde:                         +238 350 0150
France:                                 +33 187 650 686
Italy:                                    +39 199 677 942
Nigeria:                                 +234 811 249 1283
Portugal:                                +351 211 452 432
United States:                        +1 617 483 6940