For flights canceled due to Covid-19 more info here.

Flight Disruptions
If your flight was delayed or canceled, please accept our sincere apologies for the inconvenience. You should have received an email from us with all the details and how we are working to resolve the impact to your journey.  Please allow at least three days for us to work any needed re-bookings and other arrangements.  If more than three days have passed, and we have not issued you a new ticket, or contacted you for alternative arrangements, please email us at:

Flight Status
Concerned about your flight?  Please see our latest flight status at:

Add Baggage to your Planned Trip
Do you need to add baggage to your already booked flight?  We can help!  Please email us at:

Assistance Purchasing a Flight
Do you need to purchase a flight?  Our lowest prices are always available on our website. If you need assistance we are happy to help!  Please email us at:

Stopovers, Exploration and Extended Stays in Cabo Verde
Do you love Cabo Verde as much as we do?  Would you like a stopover, or want to explore the islands for a few days?  We are happy to help!  Please email us at:

Upgrade your Experience
Do you want to enjoy an upgraded seat or order a special meal?  You will rest easy in our Morabeza Comfort Class.  Please email us at:

Oversized Baggage
If you have large or odd shaped baggage such as a surf board, kiteboard, fishing equipment, or other oversized baggage, please email us at:

Pets and Service Animals
Are you traveling with a pet or service animal?  We love our pets as well and are happy to help! Please email us at:

Unaccompanied Children
Is your child flying unaccompanied on our flight?  We are happy to help, and will ensure your child is cared for and escorted during the journey.  We need to arrange for someone to greet your child and care for them during their journey.  Please email us at:

Special Assistance with Mobility, Sight Limitations or Hearing Impairments
Do you need special assistance during your journey? We are happy to assist you with mobility concerns, sight limitations, hearing impairments, or another other concerns. Please let us know the assistance needed during your journey at:

You Want to Change your Flights
If you need to change your flights, we are happy to help!  Please note that eligibility for changing flights is based on rules specified in the fare class you purchased.  Please read the rules regarding the fare class, and if your ticket allows for changes, please email us at: 

Lost, Delayed or Damaged Baggage
If something unexpected happened to your baggage, please accept our sincere apologies for the inconvenience.  It is essential you file a claim while still at the airport so we can easily track the claim in the software.  If you did not file a claim at the airport, there may be significant delays while the “unclaimed baggage” returns to our hub in Cabo Verde.  If you did not file a claim, or need an update on your baggage, or have a damaged bag, please send detailed information about your situation to:

Refund Requests
For refunds of tickets purchased from a travel agency or third-party vendor, you must contact the vendor you purchased the ticket from for a refund.  Please also note that eligibility for a refund is based on rules specified in the fare class you purchased.  If you purchased a fare class ticket that allows for a refund and you purchased your flight on our website, please email us at:

If you need to file a claim for disrupted travel, please accept our sincere apologies for the disruption.  We will respond as quickly as possible but depending on the number of requests, it may take longer than we would like.  We will resolve your concern and will follow-up with you while we work through the claim. Please email us at:

Other Issues
If your concern is not addressed in any of the above options, please email us at:

Share with us
At Cabo Verde Airlines, we love hearing from our passengers, whether it’s with feedback, comments, or questions regarding our products or services. You can simply drop us a line at:

Chat and Call Center Numbers

We will attend you from Monday to Friday

United States:           8am – 2pm
Brazil:                          8am – 5pm
Cabo Verde:               8am – 6pm
Portugal/Senegal:       9am – 7pm
Nigeria/Italy/France:   10am – 6pm

Local Numbers at which to contact us

Brazil:                                     +55 85 21809038 | +55 71 40422838 | +55 81 40422978

Cabo Verde:                         +238 350 0150

France:                                     +33 187 650 686

Italy:                                            +39 199 677 942

Nigeria:                                     +234 811 249 1283

Portugal:                                 +351 211 452 432

United States:                    +1 617 483 6940