CHURNING

All reservations made by agents must be issued or cancelled when required, or until 24 hours before departure.

Cancellations with rebooking of a segment in the same or another class in the same booking or on various PNR and/or GDS to circumvent or prolong the ticketing deadline is not allowed by CVA.

This type of procedure is monitored by CVA. If this situation exceeds or equals 3 transactions (book- cancel-book-cancel-book-cancel-book-cancel), the result is the issuance of an ADM of EUR5.00 / USD5.00 per passenger per segment per equal or exceeding transaction.

Transferring a PNR between agents (Claim PNR) is considered as a Cancellation (cancel) on the originator’s side and a new Booking (book) on the claimer’s side, these actions count for the Churning transitions.

In the same way, the action of splitting/dividing a booking are considered as a Cancellation (cancel) on the original PNR and a new Booking (book) on the new PNR, these actions count for the Churning transitions, if considered entirely unnecessary.