According to IATA Resolution 890, in case CVA is debited by the credit card acquirer for a fraud case, a purchase rejection by the passenger or a credit card misuse on a ticket issued by the agent, CVA will charge the agent for the cost through an ADM. The travel agent is responsible for checking the validity of the credit card, to ensure the cardholder’s signature is provided and to ensure that the credit card is accepted for payment by CVA.
IATA LEGISLATION
IATA RESOLUTIONS BACKING UP CVA BOOKING POLICY IATA resolution 824, Passenger Sales Agency Agreement:
3.1 “the agent is authorized to sell air passenger transportation on the services of the Carrier and on the service of other carriers as authorized by the Carrier. The sale of air passenger transportation means all activities necessary to provide passengers with a valid contract of carriage. The sale of air passenger transportation means all activities necessary to provide a passenger with a valid contract of carriage including but not limited to the issuance of a valid Traffic document and the collection of monies therefor. The agent is also authorized to sell such ancillary and other services as the Carrier may authorize;”
3.2 “all services sold pursuant to this Agreement shall be sold on behalf of the Carrier and in compliance with Carrier’s tariffs, conditions of carriage, and the written instruction of the Carrier as provided to the Agent. The Agent shall not vary or modify the terms and conditions set forth in any Traffic Document used for services provided by the Carrier, and the agent shall complete these documents in the manner prescribed by the Carrier;”
IATA Resolution 852, §2.1 regulates the selection of Validation Carrier, for the issuance of documents on behalf of the Carrier and in compliance with Carrier’s validation principle; the agent shall comply with the instructions issued by the BSP/ARC and the ticketing Carrier in relation to the issuance and reporting of electronic tickets:
“2.1 the ticketing airline shall be any BSP Airline participating in the transportation, or a BSP Airline acting as the General Sales Agent for any airline participating in any sector of the transportation in the country of ticket issuance, provided that the selection of Validating Carrier conforms to the requirements of the fare rules where applicable and subject to the existence of a valid interline agreement between the ticketing airline and each transporting airline,”
IATA Resolution 890, Card Sales Rules §3- 4, states that the Agents shall comply with the resolution and instructions issued by the BSP Manual and the ticketing Airline in relation to acceptance of cards.
IATA Resolution 049x, Fare Changes, “resolved that:
Transportation shall be subject to the fares and charges in effect on the date on which full payment is made, for travel on the specific dates and journey shown on the ticket
Provided no voluntary change is made to the originating flight, no increase in fare effected through a change in fare level, a change in conditions governing the fare, or cancellation of the fare itself, shall apply
In the event of a voluntary change to the originating flight, the fares and charges for the passenger’s journey shall be recalculated in accordance with the fares and charges in effect on the date on which the change is made and is reflected on the ticket
in the event payment is made prior to confirmation of reservations for the originating flight, the fares and charges for the passenger’s journey shall be recalculated in accordance with the fares and charges in effect on the date on which the confirmation is made”
IATA resolution 830a, §1 Consequences of Violation of Ticketing and Reservation Procedures
“1. all agents be reminded that practices such as listed herein, in other applicable Resolutions, or in Carriers’ written instructions, but not limited thereto, violate the governing conditions referred to above. They harm Members’ legitimate interests and can accordingly result in action being taken under the provisions of the Sales Agency Rules and Passenger Sales Agency Agreement. E.g. charging the Agent with the difference between the fare applied and the fare applicable to the service in accordance with Member’s tariff.”
IATA RESOLUTIONS BACKING UP CVA TICKETING POLICY IATA resolution 824, §3.2 Passenger Sales Agency Agreement:
“3.2 All services sold pursuant to this Agreement shall be sold on behalf of the Carrier and in compliance with Carrier’s tariffs, conditions of carriage, and the written instructions of the Carrier as provided to the Agent. The agent shall not in any way vary or modify the terms and conditions set forth in any Tariff. Document used for services proved by the Carrier and the Agent shall complete these documents in the manner prescribed by the Carrier.”